VoIP Transformation - Telephony Modernization
Organization with decentralized phone systems across multiple locations causing high annual operating costs. Different phone systems, no unified features, and limited flexibility for modern work models.
The Challenge
Decentralized Phone Systems
Different phone systems at various locations without central management. Each location had its own contracts and configurations, making management difficult.
High Annual Operating Costs
Fragmented contracts and outdated ISDN lines caused high annual operating costs. No volume discounts or central cost control possible.
Missing Modern Features
No unified features across all locations. Limited flexibility for modern work models like home office or mobile work.
Our Solution
Centralized VoIP Solution
Cloud-based VoIP platform for all locations. Unified phone numbers and call routing. Redundant internet connections for failover protection. Central administration and configuration.
Unified Communications
Integration of voice, video, and messaging. Mobile apps for flexible work. Presence information and instant messaging. CRM integration for automatic screen popping.
Migration & Rollout
Location-by-location migration without downtime. Parallel operation during transition phase. Comprehensive training for all employees. Support hotline throughout entire migration.
Results
Project Success
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